FAQ
As your trusted project partner, we provide expert advice and insights on our wallcoverings. Our experienced consultants are readily available to address any questions, ensuring your project’s success with informed, professional guidance.
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Professionals and clients can obtain pricing by:
– Curating designs in their moodboard and submitting it directly to our sales consultants.
– Contacting our sales team through our general inquiries for personalized assistance and detailed quotations.
Yes, both residential clients and industry professionals can purchase directly from us, ensuring access to our premium wallcoverings and expert support throughout the selection process.
Residential clients and professionals can visit our showrooms by booking an appointment. You can book an appointment here – Showrooms
Yes, we do. We collaborate with trade professionals, offering discounted pricing and expert consulting for all project needs. Professionals can apply for trade pricing by completing our application here – Trade Application.
Clients are welcome to explore our sampling materials at our showrooms, where they can also book out sample books for project presentations. For our custom wallcovering catalogue, we offer A4 samples that can be conveniently delivered directly to clients, ensuring a comprehensive and tactile experience.
wallcovering
Lead times vary depending on the type of wallcovering ordered and the specific supplier involved.
For our custom wallcovering catalogue, all printing is meticulously carried out in-house, with a standard lead time of 10-15 working days, contingent on the quantity ordered. We ensure that clients are informed of the exact lead time based on their individual order, providing transparency and efficient project planning.
Yes, we provide door-to-door delivery across all major regions in South Africa. Additionally, we offer air-freight delivery to major international cities. Please inquire to confirm the availability of your selected product in your specific region.
We strive to accurately represent product details and quality, but screen displays may vary. Request a physical sample or visit our showrooms to view sampling for precise color matching.
personalisation
We offer two comprehensive design services to all our clients:
Standard Design Service: Clients can choose from our meticulously curated catalogue, with designs expertly customized by our team to fit specific wall dimensions, ensuring flawless scaling and perfect adaptation.
Bespoke Design Service: We specialize in creating bespoke, non-catalogue designs tailored to the specific briefs of professionals and clients. This advanced level of customization provides limitless possibilities, allowing the creation of truly unique wallcoverings that perfectly align with their design vision.
Unfortunately, colours and patterns from our standard custom wallcovering catalogue cannot be altered. For a bespoke wallcovering design, please contact us with your enquiry.
Yes, this is possible through our bespoke design service. We provide guidelines for artwork requirements, which can be viewed here – Artwork Requirements.
All of our design services include providing clients with a visual representation of their custom wallcovering design, tailored precisely to their wall dimensions.
Technical info
You can download the technical data sheet for each of our materials used in our custom wallcovering catalogue. You can view our custom wallcovering materials here – Materials
Other wallcovering technical data can be found in the additional information tab on the product page.
To ensure optimal results, we provide detailed installation guidelines for our wallcoverings. We strongly encourage all clients to follow these guidelines carefully to prevent any potential installation issues
Proper wall preparation is essential for a successful wallpaper application. Please ensure all steps are followed carefully. You can view our detailed guidelines here – Wall Preparation Guideline
We offer professional consulting through our experienced sales team for every project. Our consultants are available to discuss all your project requirements, providing on-site measuring, product guidance, and bespoke design services to ensure a seamless and tailored solution.
Yes, we sell directly to residential clients and offer our full range of services, including on-site measurements for larger homes. Our installation team is available for wallpaper application. Please enquire about installation availability when discussing your project to ensure service in your region.
Residential clients and professionals can visit our showrooms by booking an appointment. You can book an appointment here – Showrooms
Yes, we offer installation services for both residential clients and commercial and hospitality groups. Please inquire about our installation options when discussing your project with our sales team to ensure seamless service integration.
Visit our tips and video guides by clicking the link – View Tutorial
Certain designs in our collection have a limited lifespan and may be discontinued over time. However, with our extensive selection, we can often source a similar or alternative pattern to meet your needs.
If you’re unable to find the specific product you’re seeking, please contact our sales team for further assistance. We’re here to help you find the perfect solution for your project – Contact us
Our moodboard feature allows you to curate selected designs for your project and easily request pricing from our sales consultants.
Accessible once logged in, this tool enables you to create, manage, and share moodboards at any time through the provided link. Your moodboards will always be available in your account section or by clicking the heart icon in the top right corner of your screen, ensuring seamless access to your project selections.
Creating an account on our website is simple. Just click the account icon in the top right corner of your screen. Once registered, you’ll gain access to exclusive features, including the ability to create and manage your moodboard.